8 To accept no compensation, commission, gratuity, or other advantage without the knowledge and consent of New England Security. To conduct myself professionally at all times, and to perform my duties in a manner that reflects credit upon me, New England Security, and its Clients. To strive continually to improve my performance by seeking training and educational opportunities that will better prepare me for my duties and responsibilities. 2.3 Our Organization For the purposes of this handbook, this section will identify key management roles that you will interact with during your employment. DISPATCH - Dispatchers are the eyes and ears of the field. They work 24/7 at the main Malden HQ and their goal is to monitor the activities of the field in real time. They are responsible for informing clients and guards of pertinent information about job sites. They also monitor the activity and location of all guards. Dispatchers will call you if they need you to conduct a tour, submit a report, address an incident on site, as well as manage your clocking in and out of shifts. To reach a manager, the best course of action is to call dispatch for all your needs and concerns: 617-322-6372. COMPLIANCE TEAM - Compliance officers are the boots on the ground that assure our services are living up to the expectations of our clients both in quality and effectiveness. Compliance officers communicate closely with dispatchers to assess concerns and issues in real time. The compliance team is also responsible for the overall quality of our guards' performance, appearance, and level of knowledge. They will conduct periodic inspections of sites and guards to assure standards are being met. FIELD OPERATIONS MANAGER - The field operations managers oversee the entire field operations including scheduling, compliance, and quality assurance. They will also manage the start up of any new client site and assure that proper training and post orders are provided to all guards in the field. If you need to reach a manager, it is recommended that you call dispatch to be connected. 2.4 Revisions to Handbook This handbook is our attempt to keep you informed of the terms and conditions of your employment, including New England Security policies and procedures. The handbook is not a contract. The Company reserves the right to revise, add, or delete from this handbook as we determine to be in our best interest, except the policy concerning at-will employment. When changes are made to the policies and guidelines contained herein, we will endeavor to communicate them in a timely fashion, typically in a written supplement to the handbook or in a posting on company bulletin boards. 3.0 Hiring and Orientation Policies 3.1 Accommodations for Pregnant Employees New England Security will provide reasonable accommodation to pregnant employees for known limitations related to pregnancy, childbirth, or other related medical conditions in accordance with the federal Pregnant Workers Fairness Act (PWFA). Examples of potential reasonable accommodations include: • Seating;
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